FAQs

1. What is CaffeLuxor?

CaffeLuxor is a premium coffee lifestyle brand created for people who appreciate quality, comfort, and refined everyday experiences. We focus on carefully selected products inspired by modern European coffee culture.

2. Which countries do you currently serve?

We currently focus on customers across:

• Belgium
• Netherlands
• United Kingdom
• Ireland
• Selected European regions

3. How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times:

• Belgium & Netherlands: 5–10 business days
• UK & Ireland: 7–12 business days
• Other European locations: 7–15 business days

Delivery times may vary depending on location and shipping carriers.

4. How can I track my order?

You can track your order at any time using our tracking page:

Track your order:
https://p63pce-pg.myshopify.com/apps/track123

5. Can I cancel or change my order?

Orders may be canceled or modified within 24 hours after purchase. Once processing begins, changes may no longer be possible.

6. What happens if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include your order number and supporting photos.

Our team will review the issue and provide a suitable solution.

7. What is your return policy?

We offer a 30-day return policy for eligible products. Returned items should be unused, in original condition, and include original packaging.

8. Which payment methods do you accept?

We accept secure payment methods available through our checkout system, including major credit cards, debit cards, and other supported payment options.

9. Is my payment information secure?

Yes. All payments are processed through encrypted and secure payment systems designed to protect your information.

10. How can I contact CaffeLuxor?

Email: Powerpulse.store@outlook.com
Address: Netherlands, France, Belgium

Customer support typically responds within 24–48 business hours.