Returns & Refund

At CaffeLuxor, we believe a premium shopping experience should continue even after your purchase. Customer satisfaction and trust are at the center of our brand, and we aim to make our return process simple, transparent, and reliable.

Return Eligibility

We accept return requests within 30 days of receiving your order.

To be eligible for a return:

• Products must be unused and in original condition
• Items must be returned with original packaging and included components
• A valid order number or proof of purchase is required
• Returned products should not show signs of misuse or damage

Non-Returnable Items

For hygiene, safety, and quality reasons, certain products may not qualify for return:

• Used or damaged items
• Products marked as Final Sale
• Items returned after the 30-day return period
• Products damaged through improper handling or use

Return Request Process

To initiate a return, please contact our support team before sending your item back.

Email: Powerpulse.store@outlook.com

Please include:

• Your order number
• Reason for return
• Photos if the item is damaged, defective, or incorrect

Once reviewed, our support team will provide return instructions.

Refund Process

After receiving and inspecting your returned item:

• You will receive a notification regarding the status of your request
• Approved refunds will be sent to your original payment method
• Processing times may vary depending on your payment provider or bank

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will prioritize resolving the issue through a replacement or refund where applicable.

Order Cancellation

Orders may be canceled within 24 hours of purchase. After this timeframe, orders may already be processed and prepared for shipment.

Tracking Order:

https://p63pce-pg.myshopify.com/apps/track123

Contact Us

CaffeLuxor
Email: Powerpulse.store@outlook.com
Address: Netherlands, France, Belgium